Support Programmes

Oracle Hyperion Application Support

Concentric Solutions was founded on the premise that successful performance management solution implementations rely on more than just project definition and delivery skills. Our business model ensures that our team remains engaged with you throughout the project lifecycle and beyond into post-go-live support and maintenance.

In particular, we have built numerous successful partnerships with Hyperion Enterprise customers that in many cases have been in place in excess of 10 years. As Oracle Hyperion UK's preferred Hyperion Enterprise Consulting Partner, you can have trust in our 'know-how' and gain piece of mind from our experience.

Application Support
Normal vendor-based support offers important access to software upgrades and functional support on use of the software. Concentric Solutions takes this a stage further with our proactive Application Support Programmes facilitating best practice guidance on the resolution of application design issues. We have invested in secure remote access technology that allows us to see the issue easily at source, talk the user through its resolution, and ensure that our own knowledge-base on how the customer application is being utilised is updated. Application Support Programmes involve Concentric Solutions keeping a secure copy of the model on our servers, staff familiarisation with its design, user working practices and proactive guidance on management of the model. Regular reviews often save the need for extensive on-site consultant input. Critical Period Cover
As an extension of our standard Support Programme, customers can also purchase Critical Period Cover. Our team becomes a virtual part of your team ensuring that you have qualified Hyperion Enterprise Consultants on stand-by should the need arise for emergency support during key closing periods. Application Performance Monitoring
Concentric can also extend the Support Programme to include application and network performance analysis services using partner solutions from Triometric. Such activities when purchased with a Support Programme offer piece of mind that your infrastructure and technical environment are performing as expected. We can also provide troubleshooting tools for instances where the application environment is not performing to specification. Application Management
If your Hyperion Enterprise administrative team move into other roles or leave your organisation, Concentric Solutions can also undertake Application Management Programmes, outsourcing the adminstration of your Hyperion Enterprise models to our staff. Normally customers host the software and applications on their own environment and Concentric provides the best practice application management services to care for this application environment. However, Concentric Solutions can also introduce SAS-70 accredited hosting partners should the entire environment require to be outsourced inclusive of infrastructure. Services
With each of our Senior Consultants having in excess of 10 years Oracle Hyperion experience, we feel that Concentric Solutions is well placed to address your Consulting Services needs. Our team has delivered a wide variety of services projects across a multitude of industry sectors and geographies. Our reputation for service is built on vendor-certified best practices and a customer focus that strives to build a long term relationship with the client organisation ensuring consistent value is delivered throughout our engagements.