Hyperion Support Client List Doubles in 2010

Concentric is pleased to report excellent growth in demand for our Application Support and Managed Services.

In just 12 months, our list of Support customers running Oracle EPM technology has doubled resulting in new staff joining our Managed Services team. Hyperion Enterprise, Hyperion Financial Management, Hyperion FDM, Hyperion Planning and Hyperion Essbase are all supported from our London offices.

We believe that our use of innovative technology and our flexible approach addresses changing market needs. We reduce risk around your reliance on in-house support functions. We enable faster adoption of new technology avoiding the challenges that divert critical resources from their primary business roles.

David Irwin, Technical Services Director, Concentric Solutions said “Clients expect a personal level of proactive care. We invest time in understanding their business processes, technical environment and Hyperion models. We then tailor a package to match their support needs. This can comprise application support, house-keeping and maintenance, critical period cover, database administration, technical performance monitoring through to full application outsourcing and hosting. It is much more than just product support.”

He continues “Our Managed Services customers have access to a pool of highly skilled, vendor trained, certified consultants. This provides clients with a real-world insight to best practices."

For more information on the many benefits of a Concentric Managed Service agreement click HERE for details.

Rackspace partners with Concentric Solutions to offer industry-leading On-Demand Oracle Hyperion hosting solutions

With multiple awards for customer service, a 100% network uptime guarantee and SAS70 certified data centres around the world, Rackspace enables Concentric to build on our established reputation in the Hyperion market.

The partnership is already servicing Hyperion customers with a range of solutions that scale to meet the demands of the client, that offer flexible contract durations (development or production environments), and that enable companies to budget a fixed monthly amount for all their Hyperion platform and application support costs.

Contact us now to hear more about our Managed Services and hosting solutions.

Tel: +44 (0)203 411 0140 Fax: +44 (0)203 411 0141