Oracle Hyperion Support and Managed Services

Concentric's Managed Services include best practice application support, technical support and on-demand hosting for your Hyperion Enterprise, Hyperion Financial Management, Hyperion Planning and Hyperion Essbase environments. Free up your key resources, reduce risk, keep in step with change. Ensure availability of your critical business applications.

We use state of the art ticketed support management systems with full service request workflow, SLA monitoring and issue escalation features. When combined with Hyperion knowledge bases and self-help resources, our support packages offer an effective means of de-risking your Hyperion environment at a predictable cost.

Download our full support brochure.

On-Core Application Support

Proactive functional and technical support for your Hyperion applications. Telephone, email and web portal support with 1 hour response. Support for administrators or end users. Includes expertise covering windows client, application, database, web and security layers. Remote access technology utilised to facilitate quick issue resolution. Escalation to consulting domain experts with on-site emergency problem resolution if required. Quarterly service and application reviews augmented with regular support incident reporting.

On-Premise Maintenance and Administration

As an extension of our standard support programme, customers can also purchase On-Premise call-off days. Our team becomes a virtual part of your team ensuring that you have qualified Oracle Hyperion Consultants on hand to provide remote application maintenance and development cover. Outsources the overhead on internal administrators.

On-Call Support

Critical period support cover can be added to our standard support offering. Ideal for roll outs of new applications/models. Ensures peace of mind during key reporting periods. Enables out of hours cover beyond normal hours of business. Emergency administrator cover for holiday periods, sickness or key user absences. Retains a qualified consultant on standby.

On-Demand Hosting

In partnership with Rackspace, Concentric Solutions also offers full Application Management and SAS-70 Type II accredited hosting solutions. On-demand instances of Oracle's Hyperion Enterprise Performance Management suite can be deployed quickly and at sensible cost. Temporary environments can be supplied for evaluation purposes, development and/or testing. Full production hosting can be provided reducing infrastructure costs and minimizing the reliance on in-house IT. Provides a scalable Hyperion solution managed by vendor certified resources and hosted in secure Rackspace data centres. Proactive monitoring 24/7, fail-over and full network redundancy guarantees 99.9% service reliability.

Consulting Services

With each of our Senior Consultants having in excess of 10 years Oracle Hyperion experience, we feel that Concentric Solutions is well placed to address your Consulting Services needs. Our team has delivered a wide variety of services projects across a multitude of industry sectors and geographies. Our reputation for service is built on vendor-certified best practices and a customer focus that strives to build a long term relationship with the client organisation ensuring consistent value is delivered from project initiation through to post-live support.

For more information call +44(0)203 411 0140
or email: support@concentricsolutions.co.uk